by Alia Tabassum
janjua.raja@yahoo.com
Thousands of customers are going to effect by 2.7 percent
increase in T Mobile plan rates. Company gets high level of complaints on 150 and
operators refuse to give any postal address or email for correspondence.
T mobile had posted letters to thousands of its customer,
informing them about their new plan rates are going to implement from May ,
this year. Moreover on exceeding mobile allowance customers will be paying different
and increased rates.
T mobile claims inflation has caused company to raise its
set charges and customers are bound under terms of contract. New customers who were not expecting this sudden rise, tried
to finish the contract, have been told by T mobile they can only do so by paying
termination fee.
Leading telecom company in UK, T mobile have a complicated way
to get hold of an advisor. There is not any direct numeric option leading to
speak to customer service operator. A customer have to wait and press different
options. After ringing 150, direct options lead to billing, upgrading, price
plan, technical issue or to inform when phone is stolen.
T Mobile customer service representatives are telling their customers that there is no email or postal address for correspondence or to raise their concerns.